How can I track my order?

Are you looking for order tracking or tracking numbers?

When your order is confirmed with your Shadowspec consultant, it will move through our ordering system and on to the warehouse dispatch to be picked and processed.

Once our warehouse team has picked your order and organised the dispatch, you'll receive an automatic email with details of the freight provider your umbrella is being sent with. This email will contain your tracking link and tracking number.

The tracking link won't show tracking information until your goods have been physically collected by the courier. Please be aware that you may not see tracking progress until 24 hours of you receiving the automatic email.

If there is still no tracking progress showing after 24 hours of you receiving your tracking link, please email: customercare@unicrest.com quoting your Sales Order number if possible.