Help Centre
Website Home Page
Returns, Replacements, Refunds & Cancellations
General FAQ's
Most Popular
Stock Questions
Umbrella Maintenance
Canopy
Umbrella Parts & Components
Mounting Options
Technology FAQs
Umbrella Operation
Accessories
Shipping FAQ's
Common Questions
Tracking & Delivery
Delivery Issues
Returns, Replacements, Refunds & Cancellations
Replacements
Errors or missing items
Warranty Details
Shadowspec Unity™ FAQ's
Unity™ Options
Shadowspec Serenity™ FAQ's
Serenity™ Options
Serenity™ Installation
Shadowspec Retreat™ FAQ'S
Shadowspec Retreat™ Installation
Shadowspec Retreat™ Operation
Retreat™ Options
SU2 FAQ's
SU2 Assembly
SU2 Options
SU3 FAQ's
SU3 Assembly
SU4 FAQ's
SU4 Assembly
SU4 Options
SU10 FAQ's
SU10 Assembly
SU10 Options
SU6 FAQ's
SU6 Assembly
LED Lights
SU7 FAQ's
SU7 Assembly
Maintenance Guides
Fabric Care
Umbrella Maintenance
Repair Guides
Shadowspec Serenity™ and Unity™
Shadowspec Retreat™
Back to home
Help Centre
Returns, Replacements, Refunds & Cancellations
General FAQ's
Most Popular
Stock Questions
Umbrella Maintenance
Canopy
Umbrella Parts & Components
Mounting Options
Technology FAQs
Umbrella Operation
Accessories
Shipping FAQ's
Common Questions
Tracking & Delivery
Delivery Issues
Returns, Replacements, Refunds & Cancellations
Replacements
Errors or missing items
Warranty Details
Shadowspec Unity™ FAQ's
Unity™ Options
Shadowspec Serenity™ FAQ's
Serenity™ Options
Serenity™ Installation
Shadowspec Retreat™ FAQ'S
Shadowspec Retreat™ Installation
Shadowspec Retreat™ Operation
Retreat™ Options
SU2 FAQ's
SU2 Assembly
SU2 Options
SU3 FAQ's
SU3 Assembly
SU4 FAQ's
SU4 Assembly
SU4 Options
SU10 FAQ's
SU10 Assembly
SU10 Options
SU6 FAQ's
SU6 Assembly
LED Lights
SU7 FAQ's
SU7 Assembly
Maintenance Guides
Fabric Care
Umbrella Maintenance
Repair Guides
Shadowspec Serenity™ and Unity™
Shadowspec Retreat™
Returns, Replacements, Refunds & Cancellations
A list of our policies around returns & replacements
Replacements
How can I order a replacement part?
Change of Mind Policy
Exchanging Items
Returning Items
Shipping and Handling Costs
See more
Errors or missing items
What do I do if parts are missing from my umbrella?
Order Cancellations
Missing Items
Defected or Damaged Product
Warranty Details
The Shadowspec Warranty
How do I apply for a warranty claim?