What do I do if parts are missing from my umbrella?

Missing parts that are indicated in your Instruction Manual?

If parts are missing from your order, you will have 6 days to notify us once all packages have been delivered so please ensure you check your package for all parts. In the unlikely event there's a missing part we will ensure it's sent to you as soon as possible.

When your order is delivered, ensure you check the contents of each carton and tick off the items on your packing slip.

After 6 days following delivery, replacement fees may be charged. If you have made payment and have not received a packing slip within two business days, please order parts with this form so we can arrange for this to be sent to you.