How can I order a replacement part?

If you need a replacement part or even a canopy, let us know.

If your umbrella requires a replacement part please contact customer care for assistance. We hold stock of parts and can supply detailed instructions for repairs. 

Our team will often ask for photos of the broken part or a video showing the issues you are having. Having these prepared can save you a lot of time.

You can either the team email on or call us: 

New Zealand: 0800 144 155 ext 1

Australia: 1800 144 155 ext 1

United States: 844 888 5577 ext 1


Keep up the maintenance on your umbrella and you won't need to replace parts often, if at all.